To return a product to Craden for service, you'll need to request a Return Goods Authorization (RGA) number. This can be done by contacting our service department by e-mail or filling out an RGA request here.
To request an RGA:
By form on this website
By e-mail: firstname.lastname@example.org
We'll need the following information to authorize your return:
- Customer name and contact information
- Item serial number(s)
- Nature of the problem
Please assure printers and parts are protected during shipment. Often inadequate packing materials are used and items are received damaged from the shipping process. Repair of shipping damage caused by inadequate packaging is not covered by the flat repair fee.
To insure proper routing of your returned item, please write the RGA Number on the outside of the shipping container.