Craden Training Guide
Craden developed a training guide for help desk, light technical personnel and tellers. This document has been compiled from Craden’s database of technical support calls and units sent in for repair services since 1996. It is intended to assist the light technical support person in getting a printer back on line quickly. Most of the information contained herein describes problems that can be remedied on site to reduce downtime and taxing of technical resources, not to mention the cost of factory service. Other items identify the source of the trouble and get to the ‘repair here or send to the factory’ decision swiftly.
This is a work in-process. Input from all interested parties is invited whether it be a request for clarification or inclusion.